games77 Privacy Policy

1 Introduction

games77 ("games77," "we," "us," or "our") operates the online casino and sports betting platform accessible at https://games77.bet and all associated subdomains and mobile interfaces (collectively, the "Platform"). games77 is committed to protecting the privacy and security of all personal information entrusted to us by our registered players, visitors, and prospective users located primarily in the Philippines.

This Privacy Policy applies to all personal data collected, processed, stored, and transferred by games77 in connection with your use of the Platform, including when you register a player account, make deposits or withdrawals, participate in games, contact player support, or browse the Platform without registering.

This Privacy Policy should be read together with the games77 Terms & Conditions, which are incorporated herein by reference. Capitalised terms used but not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

2 Definitions

In this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably be used to identify you as an individual, including your name, contact details, date of birth, government-issued ID numbers, financial account details, device identifiers, and behavioral data tied to your identity.
• "Sensitive Personal Information" has the meaning given under the Data Privacy Act of 2012, and includes information about your government-issued ID numbers, financial account details, and any information that could be used to enable identity fraud.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, modification, disclosure, or deletion.
• "Personal Information Controller" (PIC) means the entity that determines the purposes and means of processing personal data. games77 is the PIC for player data collected via the Platform.
• "Personal Information Processor" (PIP) means a third party that processes personal data on behalf of games77, such as payment processors, KYC verification providers, and cloud infrastructure providers.
• "NPC" means the National Privacy Commission of the Philippines, the government body responsible for administering and implementing the Data Privacy Act of 2012.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for the purposes described in this Privacy Policy.

3 Personal Data We Collect

games77 collects personal data from you in the following categories:

1. Registration Data: When you create a games77 account, we collect your full legal name, date of birth, email address, Philippine mobile number, chosen username, and password (stored in hashed form). This data is required to create and maintain your account.
2. Identity Verification (KYC) Data: To comply with applicable anti-money laundering regulations and PAGCOR requirements, we collect copies of government-issued Philippine identification documents (such as a PhilSys National ID, passport, or driver's license), proof of address, and payment method verification documents. This constitutes Sensitive Personal Information under Philippine law and is handled with the highest level of care.
3. Financial Data: We collect information about your deposit and withdrawal transactions, including payment method type (GCash, Maya, BPI, BDO, Metrobank, USDT TRC20, Coins.ph), transaction amounts in Philippine Peso (PHP), transaction dates, and reference numbers. games77 does not store your full bank account credentials or e-wallet PINs.
4. Gaming Activity Data: We collect records of your gameplay activity, including games played, wagers placed, outcomes, session durations, bonus claims, and win/loss history. This data is used for account management, dispute resolution, and responsible gaming monitoring.
5. Technical and Device Data: We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is used for security monitoring, fraud prevention, and platform optimization.
6. Communications Data: When you contact games77 Player Support via email or live chat, we retain records of the communications, including the content of your messages, for quality assurance, dispute resolution, and compliance purposes.
7. Marketing Preferences: If you opt in to marketing communications, we record your consent and communication preferences, including the types of promotions you wish to receive and your preferred communication channel.

4 How We Use Your Personal Data

games77 processes your personal data only for the following lawful purposes:

1. Account Management: To create, maintain, and manage your games77 player account, including processing logins, account updates, and games77 Login sessions.
2. Transaction Processing: To process deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, BPI, BDO, Metrobank, USDT TRC20, and Coins.ph, and to maintain accurate financial records of all account activity.
3. Identity Verification & AML Compliance: To verify your identity and age (21+ as required by Philippine gambling regulations), conduct Know Your Customer checks, and comply with anti-money laundering obligations under applicable Philippine law.
4. Game Operations: To deliver casino games, sports betting markets (including PBA, NBA, UFC, boxing, sabong, and football), bingo, and slots, and to resolve any disputes arising from game outcomes.
5. Responsible Gaming: To monitor gameplay for signs of problem gambling, to process self-exclusion requests, and to enforce deposit limits and session controls set by players.
6. Fraud Prevention & Security: To detect, investigate, and prevent fraud, multi-accounting, bonus abuse, unauthorized access, and other prohibited conduct as defined in the games77 Terms & Conditions.
7. Customer Support: To respond to player inquiries, investigate complaints, and resolve disputes submitted to games77 Player Support.
8. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your prior consent, and only through the channel you have specified. You may withdraw your marketing consent at any time.
9. Legal Compliance: To comply with applicable Philippine laws, regulations, and lawful orders of competent authorities, including the NPC, PAGCOR, and anti-money laundering enforcement bodies.
10. Platform Improvement: To analyze aggregate, anonymized usage data for the purpose of improving the games77 Platform, optimizing user experience, and developing new features for Filipino players.

5 Data Sharing & Disclosure

games77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following limited circumstances:

1. Payment Processors: We share transaction data with your selected payment provider (GCash, Maya, BPI, BDO, Metrobank, USDT TRC20, or Coins.ph) solely to process deposits and withdrawals. Each payment provider operates under its own privacy policy and is bound by applicable Philippine financial data protection regulations.
2. KYC & Identity Verification Providers: We engage accredited third-party identity verification service providers to assist with Know Your Customer checks. These providers process your KYC documents on our behalf as Personal Information Processors under contractual data processing agreements that meet the requirements of the Data Privacy Act of 2012.
3. Game Technology Providers: The games77 Platform incorporates games developed by licensed third-party game providers. These providers may receive limited technical data (such as a session token or game round ID) necessary to deliver gameplay. They do not receive your personal identity information.
4. Cloud Infrastructure Providers: games77 uses reputable cloud infrastructure and data hosting services. These providers store and process data on our behalf and are bound by strict data processing agreements.
5. Legal and Regulatory Authorities: We may disclose your personal data to the NPC, PAGCOR, the Anti-Money Laundering Council (AMLC), the Philippine National Police, or other competent authorities when required to do so by law, court order, or regulatory directive, or when we have reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
6. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of games77's business, your personal data may be transferred to the acquiring entity, subject to the acquiring entity assuming all data protection obligations under this Privacy Policy.

In all cases where games77 shares data with third-party Personal Information Processors, we ensure that appropriate contractual safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012.

6 Cookies & Tracking Technologies

games77 uses cookies and similar tracking technologies on the Platform to enhance user experience, maintain session security, and analyze Platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are required for the Platform to function. They enable your games77 Login session to remain active, maintain your account preferences, and ensure transaction security. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences (such as language settings and responsible gaming limits) to personalize your experience on the games77 Platform.
• Analytical Cookies: We use anonymized analytics data to understand how players navigate the games77 Platform, which games are most popular, and where technical issues occur. This data is aggregated and does not identify individual players.
• Security Cookies: These cookies assist in fraud detection and prevention by detecting unusual access patterns, multiple account attempts, and suspicious device activity associated with your games77 account.

Most web browsers allow you to control cookie settings through the browser's preferences menu. Disabling strictly necessary cookies may impair your ability to use the games77 Platform, including the games77 Login function. games77 does not use third-party advertising or retargeting cookies.

7 Data Retention

games77 retains your personal data for the periods set out below, after which data is securely deleted or permanently anonymized:

• Account Data: Retained for the duration of your active games77 account, plus five (5) years following account closure. This retention period reflects applicable statutory limitation periods under Philippine law.
• KYC & Identity Documents: Retained for a minimum of five (5) years following your last transaction on the Platform, as required by anti-money laundering regulations applicable to Philippine online gaming operators.
• Financial Transaction Records: Retained for five (5) years from the date of each transaction, consistent with AML compliance requirements.
• Gaming Activity Data: Retained for three (3) years from the date of the activity. This period enables dispute resolution and responsible gaming monitoring.
• Customer Support Communications: Retained for two (2) years from the date of each communication.
• Marketing Consent Records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, as evidence of your consent history.
• Technical Log Data: Retained for twelve (12) months for security and fraud detection purposes, after which raw logs are anonymized or deleted.

8 Data Security

games77 implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL Encryption: All data transmitted between your browser or device and the games77 Platform is encrypted using Transport Layer Security (TLS). This protects your games77 Login credentials, financial transactions, and personal information from interception.
• Password Hashing: Your games77 account password is never stored in plain text. It is hashed using a cryptographically secure one-way hashing algorithm with salting, ensuring that even in the unlikely event of a data breach, your password cannot be recovered from our systems.
• Access Controls: Access to personal data within games77's systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo data protection training and are subject to contractual confidentiality obligations.
• Data Segmentation: Sensitive Personal Information, including KYC documents and financial data, is stored in logically separate, access-controlled environments with additional security controls beyond those applied to other data categories.
• Fraud Detection Systems: games77 employs automated security systems that continuously monitor for unusual account activity, unauthorized login attempts, and potential fraud patterns across the Platform.
• Regular Security Assessments: games77 conducts periodic security audits and vulnerability assessments of its platform infrastructure to identify and remediate potential security weaknesses.

9 Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by games77:

To exercise any of these rights, please contact games77's Data Protection Officer at [email protected] (plain text — not a clickable link). games77 will respond to all verified data subject requests within fifteen (15) business days of receipt, consistent with NPC guidelines.

10 Privacy of Minors

The games77 Platform is strictly intended for adults aged 21 years and above, consistent with Philippine gambling regulations. games77 does not knowingly collect personal data from any person under 21 years of age.

If games77 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete all personal data associated with it, and return any deposited funds in accordance with applicable verification procedures.

11 International Data Transfers

games77's primary data processing infrastructure is located in data centers serving the Asia-Pacific region. In some circumstances, your personal data may be transferred to or accessed from servers located outside the Philippines — for example, in connection with cloud services or third-party Personal Information Processors operating in other jurisdictions.

Where such transfers occur, games77 ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with the Data Privacy Act of 2012, including:

• Executing data processing agreements that incorporate the NPC's standard data transfer clauses;
• Transferring data only to jurisdictions that provide an adequate level of data protection as assessed by the NPC; or
• Implementing other contractual or technical safeguards approved by the NPC.

12 Third-Party Links & Services

The games77 Platform does not contain links to external third-party websites for commercial or advertising purposes. All navigation links on the games77 Platform direct users to internal pages within https://games77.bet.

To the extent that the games77 Platform integrates third-party game software or payment processing interfaces (which may be delivered via embedded iFrames or redirect flows), those third-party services are governed by the respective third party's own privacy policy. games77 is not responsible for the privacy practices of third-party game providers or payment processors once you are redirected to or interact directly with their interfaces.

13 Changes to This Privacy Policy

games77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine laws and regulations, or NPC guidance. When material changes are made, games77 will notify registered players via the email address associated with their account and by displaying a prominent notice on the Platform at least seven (7) days before the updated Privacy Policy takes effect.

Your continued use of the games77 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the updated Privacy Policy. The current version of this Privacy Policy is always available at https://games77.bet/privacy-policy. The Effective Date at the top of this document reflects the date the current version came into force.

We encourage you to review this Privacy Policy periodically to stay informed about how games77 protects your personal data.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by games77, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with games77's response to your data privacy concern. Information on how to file a complaint with the NPC is available on the NPC's official website.